Shipping, Returns & Cookies

Shipping

Orders before 13:00 are dispatched the same working day and orders placed after 13:00 are dispatched the next working day. Orders placed over the weekend are dispatched on the following Monday.

Please remember delivery times are estimates and are not guaranteed.

Unfortunately we do not dispatch orders on bank holidays. Please note Saturday does not count as a working day.

A Map to Our Store

AB Tools Online share a premise with Hanford Trailers, at 152 Stone Road, Stoke on Trent, ST4 8NS. If you wish to pick an order up from us though you will need to give us notice, so that we can arrange for the products to be delivered here from the relevant warehouse.

Return/ Refund Policy

We have a no-quibble 60 day return / cancellation policy on all items.

Unwanted Items

If you change your mind or the item is not suitable, you are welcome to cancel the order and return it for a full refund or exchange (whichever YOU prefer) within 60 days from receipt. Our refund will cover the cost of the full original payment, including any original postage, but you are responsible for any return postage and packaging costs.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

For All Returns

Please include a short note in all returns with the following information on:

1. Your name, address and telephone number so we can identify who the parcel is from.

2. The reason for the return. For example: Unwanted item, does not fit, faulty etc...

3. The action you wish us to take. For example: Full refund, replacement etc...

Please send all returns to:

AB Tools
152 Stone Road
Hanford
Stoke-on-Trent
ST4 8NS
United Kingdom
(No Stock is kept at this address)

If in any doubt you can contact us using the details below or by using the contact us page.

Tel: 01782 642122

Email: sales@abtoolsonline.net

All items must be returned for a refund.

Cookies

ABToolsOnline use 'cookies' to collect information about how you browse the site.

We use them to:
- Measure how you use the website so we can attempt to improve and update based upon your needs.
- To keep track of notifications we have already sent to you, so that you don't see them again.

It is of the utmost importance to us that we remind you that none of the cookies we use are able to identify you personally.

Measuring Website Usage (Google Analytics)

We use Google Analytics Software to collect information about how you use abtoolsonline.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements and better identify what products people are interested in.

Google Analytics stores information about:
- The pages you visit on abtoolsonline.com
- How long you spend on each abtoolsonline.com page
- How you got to the site (google search, bing search or a partner site)
- What you click on while you're visiting the site

We don't collect or store any personal information in cookies so none of this information can be used to identify who you are.

Google do not get to see any of our sales data or customer information.

Universal Analytics Cookies

_ga: This helps us to count how many people visit abtoolsonline.com by tracking if you've visited before - it expires after 2 years.
+gat: This manages the rate at which page view requests are made - it expires after 10 minutes.

Google Analytics Cookies

_utma: Like _ga this lets us know if you've visited before, so we can count and keep total of how many visitors are new to a certain page on abtoolsonline.com or visiting us for the first time - it expires after 2 years.
_utmb: This works with _utmc to calculate the average length of time you spend visiting abtoolsonline.com - it expires after 30 minutes.
_utmc: This works with _utmb to calculate when you close your browser - it expires as soon as you close your browser.
_utmz: This tells us how you reached abtoolsonline.com - it expires after 6 months.

Remember cookies are stored on your computer and for all websites you visit you can remove these at any time. This does vary depending on your browser or device however so you should research how to do it for your browser/device. You can then remove them when you wish.